Customer Notice: With the increase in COVID-19, there is a chance that your order may be delayed. However, we are pleased to announce that over 95% of our orders are still arriving on time. Please be aware of the potential delay when placing your order and make sure that you leave additional time for it to arrive after you complete your order. We would like to extend our gratitude to all our customers during these unprecedented times and thank you for your ongoing support as we continue to supply you with high-quality jewellery.

 When it comes to shipping, we understand that you may have some questions that you need to be answered before you place your order. We have answered some of the most common questions below so that you can feel informed and up to speed without having to wait to get in touch.

Why is My Order Delayed?

The main reason for the delay in our products being dispatched and delivered is because of the impact that COVID-19 is having on the international air industry. With many freight flights cancelled and less staff working in customs, there is a global backlog in clearing items and this wait time then has a significant impact on the time in which we are able to get your order to you.

 It has been well documented that airlines are having to make significant redundancies and reduce the services they offer in order to try and keep businesses afloat. This means that while a parcel may be packaged and sent on time, it may get caught up in the airline delays, which mean that the items may not arrive on time.

Why Do Customs Have a Backlog If Fewer Items Are Being Filtered Through?

Despite fewer flights being chartered for the movement of goods, there is still a substantial customs backlog. This is because of new social distancing guidelines and a significant reduction in staff being able to get to work. While the rate of clearance is beginning to pick up again, there is still a backlog that needs to be cleared before normal service can resume.

What Does This Mean for Bride and Shine?

Here at Bride and Shine, we take pride in offering our products at the best possible prices, but you may need to be willing to wait to get hold of the best deals. We work hard to build excellent working relationships with suppliers, meaning that we can pass on the savings they offer directly to you. To get these prices, we have to order direct and then wait for the products to arrive before shipping them to you, meaning that there have been instances where customers have had to wait longer than expected to get their goods.

We have some items that are particularly popular with consumers, and so these items may be low in stock or production, meaning that we need to wait until more are available before we can ship then. This tends to affect items on sale, handmade goods and items that are made by popular brands. Some of our items are handmade therefore it takes a little longer to reach you.

Therefore we are now urging our customers to place their orders at least 1 month before your big day so that you aren’t left feeling disappointed.

To make sure that you can order with confidence, we include all our shipping cost in our price breakdowns so that you are never left paying more than you had originally planned.

Our products are made available at the best prices online – but patience has its reward.

What Is Your Current Shipping Procedure?

Total Delivery Time = Processing Time + Shipping Time

When you place an order with us, we begin processing it right away and our total delivery time estimate is a combination of our processing time plus the standard shipping time.

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.

We use Standard International Shipping to get your times to you, and you can expect your items to be delivered through your normal mail channels. This shipping service typically takes 8 – 15 days; however, there may be delays due to the current international climate.

It is important to note that the processing time is not covered in the 8-15 day delivery service so you should allow enough time for us to fully process and ship your item when you are planning on making a purchase.

There are often reasons beyond our control that may affect the arrival time of your products such as national holidays, supplier delays and quality control times. However, if you are concerned that your item has not arrived when it should have, then don’t hesitate to reach out to us and get an update.

How Can I Track My Order?

As soon as your items are dispatched, we will alert you via email and send a tracking number from the courier that will be delivering your items. Sometimes these alerts can be sent to your Spam folder, so it is worth checking this before you contact us.

Remember that any customs fees that are issued in respect of your items are payable by you. Take the time to check the rules and regulations for your country before making a purchase.

How Can I Contact You?

If you need any further information about your order, then drop us an email at sales@theJewelrysupermarket.co.uk and allow up to 72 hours for a reply.